Value Stream:
Serve
Centric powers banks and financial services with real-time AI workflows that transform support, billing and service journeys, while removing manual complexity.
Overview
Customer service defines long-term loyalty. Yet many banks still rely on slow, disconnected systems that frustrate customers and strain support teams. Centric empowers financial institutions to deliver intelligent, personalized service through AI-driven triage, sentiment detection, and next-best-action models, resolving issues faster and deepening relationships.
Key Statistics
70% of customers expect service resolutions within minutes (PwC, 2024)
80% of consumers are more likely to stay with brands that offer personalized support (Accenture, 2023)
AI can reduce support handling time by up to 40% and improve satisfaction scores by 25% (McKinsey, 2024)
Slow Response & Resolution
Support teams handle high ticket volumes manually, leading to long wait times.
Fragmented Systems
CRM, contact center, and billing platforms operate in silos, limiting visibility into customer history.
Generic Customer Interactions
All customers receive the same scripted service experience, regardless of profile or history.
Manual Decisioning
Fee waivers, escalations, or retention offers depend on subjective or inconsistent judgment.
Limited Insight into Service Quality
Feedback loops are slow; root causes of poor service aren’t quickly identified.
Customer Frustration
Slow issue resolution drives churn and poor satisfaction scores.
Inefficient Workflows
Agents switch between tools to piece together customer context.
Low Engagement
Interactions feel impersonal, reducing trust and retention.
Compliance Risk
Lack of transparency in approvals can create audit challenges.
CX Blind Spots
Learns from feedback loops to improve accuracy and satisfaction over time.
Intelligent Triage
Centric AI routes issues automatically to the right agent or bot, cutting response time dramatically.
Unified Service Layer
Centric AI integrates data from all channels, giving teams a 360° customer view in one interface.
Personalized Journeys
Centric AI uses behavioral and sentiment data to tailor responses and offers in real time.
Automated Decisioning
Centric AI evaluates eligibility and triggers appropriate actions—fully traceable and compliant.
Continuous Learning
Centric AI analyzes satisfaction scores and resolution data to refine workflows and predict churn.
Top AI Workflows (Centric-Powered)
